Return Policy

🔁 Return Policy

 


At Julz Asia, your satisfaction is important to us. Please review our return policy carefully before making a purchase.

 

 

 

⏱ Return Window

 

 

  • Returns must be requested within 7 days of delivery.

  • Items returned after this period will not be accepted.

 

 

 

 

✅ Eligible Returns

 


To be eligible for a return:

 

  • Items must be unworn, unwashed, and unused

  • Items must be in original condition with tags attached

  • Items must be free of odors, stains, or damage

 

 

 

 

🚫 Non-Returnable Items

 


The following items are final sale and cannot be returned or exchanged:

 

  • Sale or discounted items

  • Custom, made-to-order, or personalized items

  • Accessories (including hats, beanies, socks)

  • Undergarments or bodysuits

 

 

 

 

🔄 Exchanges

 

 

  • We currently do not offer direct exchanges.

  • If you need a different size or item, please return your original order (if eligible) and place a new order.

 

 

 

 

💳 Refunds

 

 

  • Approved returns will be refunded to the original form of payment.

  • Shipping costs are non-refundable.

  • Refunds are processed within 5–10 business days after we receive and inspect the return.

 

 

 

 

📦 Return Shipping

 

 

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service, as Julzasia is not responsible for lost return packages.

 

 

 

 

⚠️ Damaged or Incorrect Items

 


If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

 

  • Your order number

  • Clear photos of the issue

 


We’ll make it right.

 

 

 

❓ How to Start a Return

 


To initiate a return, please email us at:

📧 [your email here]

Include your order number and reason for return.